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An exemplary service level contract template can be found below. Downloads for Word, PDF or InDesign are also available.
You can also learn more about which SLAs are and when they use to use them, a checklist, including, as well as information about various types of SLA.
This free resource is not for resale or redistribution. | Last update: March 23, 2021
for: Customer name
From: Company name
Contents: May 4, 2021
Document owners: Company name
Revision on goals
This Agreement represents a service level agreement ("SLA" or "Agreement") between Company name and Customers to provide IT services to support and calculation of the product or service of .
This agreement remains until the replacement until it is supported by a revised agreement at all, from the stakeholders.
This Agreement sketches the parameters of all IT services, which are understood by the primary stakeholders. This agreement does not replace current processes and procedures unless expressly stated here.
The purpose of purposes This agreement is to ensure that the proper items and commitments are present to provide consistent IT service support and delivery to the service provider (s).
The goals is this agreement to obtain mutual IT service providers between service providers and the customer (s).
The goals from this agreement are to:
The following service providers (s) and customers are used as the basis of the Agreement and represent the Promma stakeholder associated with this SLA p>
IT service provider (s): Company name . ("Provider")
IT Customer (s): Customer ("customer")
This Agreement applies from the at least described herein and is valid until further notice. This Agreement should be reviewed at least once per financial year; Instead of a review during a certain period, however, the current agreement remains in force.
The Business Relationship Manager ("Document Owner") is responsible for facilitating regular reviews of this document. Content This document can be changed if necessary, provided that the mutual agreement gives from the primary stakeholders and to be communicated to all affected parties. The document holder includes all subsequent revisions and acquire mutual agreements / approvals if necessary.
<> April 26, 2021 next review date: 5 June, 2021
The following services are covered by this Agreement;
Customer Responsibilities and / or requirements for supporting this Agreement include:
Service providers Responsibilities and / or requirements for supporting this Agreement include:
Include assumptions related to in-scope services and / or components:
Cover parameters specifically for the services contained in this Agreement are as follows:
To support this agreement, the service provider will respond to service-related incidents and / or inquiries within the following frames:
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